Come see the Sorry Side of SEARS: A woeful tale of customer disservice
I should have been a SEARS repairman.
You tell a customer to wait around for you for four hours.
You show up even an hour later than the time window said you would be there.
No mere mortal customer can get in touch with you.
You can charge $250 for 30 minutes of work.
I get paid less than that after I’ve filed two weeks’ worth of columns.
And, as a SEARS repairman, you get paid hand over fist for your incompetency. And then, no mere mortal customer can reach you directly afterwards to complain. Man, I’m in the wrong line of work!
And the work the customer waited around for doesn’t even fix the problem.
AND, you are not even obligated to leave the customer a reachable phone number to get you back the same day. That woeful customer (that would be … me) must once again be thrown into the 1-800-MYSEARS abyss.
Because I purchased – for extra money – a SEARS Home Appliance Service Contract, my family is plunged back to the 19th Century and we have lived without refrigeration for four, going on five days. Most of my food has gone bad. Some of it is in deep freezer storage thanks to the kindness of my neighbors. The squirrels in my yard are fighting over the rest.
My Sears? Well, you can kiss my ……